Reservar taxi

Frequently asked questions

Reservations must be booked at least 6 hours in advance.

Reservations can be modified or canceled at least 3 hours in advance. Otherwise, the reservation will be considered completed, and 100% of the paid amount will be charged without refund.

The driver will contact you via call and/or WhatsApp upon arriving at your pick-up location.

If the pick-up location is a residence: the wait time is 15 minutes.

If the pick-up location is the airport: 1 hour from the flight’s arrival.

If you do not board within the indicated time, the vehicle will leave, and the service will be considered completed. Therefore, 100% of the paid amount will be charged without refund.

Yes, the driver will wait for you with a sign displaying your name at the platform.

The vehicle will drop you off at the Departure Section of each terminal.

If you create your reservation through the website, you will receive an email at the address you provided with all the details of your reservation. If you haven’t received it, please check your Spam folder in case it was sent there.

Please notify us at least 3 hours in advance. Your service will require an additional Sedan or Van vehicle, subject to availability, with an additional charge that will be informed at the time of the modification. This must be paid before the service is performed.

You must inform us via email at contacto@taxicity.cl, where we will address your concerns.

Items that cannot be transported in the vehicle include animals, food, liquids, flammable products, and alcohol. Eating or drinking inside the vehicles is not allowed.

We accept bank transfers via Fintoc and debit or credit card payments through Webpay.

Children are considered as one passenger in the vehicle and cannot travel on an adult’s lap.